What makes Saturn different? On this page are some quotes from Saturn's corporate brochures. The company was founded on several concepts that hold to this very day.

Saturn Mission Statement

Market vehicles developed and manufactured in the United States that are world leaders in quality, cost, and customer satisfaction through the integration of people, technology, and business systems and to transfer knowledge, technology, and experience throughout General Motors.

Saturn Values

We at Saturn, are committed to being one of the world's most successful car companies by adhering to the following values:

• Commitment to Customer Enthusiasm.
  We continually exceed the expectations of internal and external customers for products and services that are world leaders in cost, quality, and customer satisfaction. Our customers know that we really care about them.

• Commitment to Excel.
  There is no place for mediocrity and half-hearted efforts at Saturn. We accept responsibility, accountability, ad authority for overcoming obstacles and reaching beyond the best. We choose to excel in every aspect of our business, including return on investment.

• Teamwork.
  We are dedicated to singleness of purpose through the effective involvement of members, suppliers, retailers, nerighbors, and other stakeholders. A fundamental tenent of our philosophy is the belief that effective teams engage the talents of individual members while encouraging team growth.

• Trust and Respect for the Individual.
  We have nothing of greater value than our people! We believe that demonstrating respect for the uniqueness of every individual builds a team confident, creative members possessing a high degree of initiative, self-respect and self-discipline.

• Continuous Improvement.
  We know that sustained success depends on our ability to continually improve the quality, cost, and timeliness of our products and services. We are providing opportunity for personal, professional, and organizational growth and innovation for all Saturn stakeholders.

Saturn Philosophy

We, the Saturn team, in concert with the UAW and General Motors, believe that meeting the needs of customers, Saturn members, suppliers, dealers, and neighbors is fundamental to fulfilling our mission.

Saturn-UAW Agreement

The structure and decision-making process reflects certain basic principles:

1. Recognition of stakes and equities of everyone in the organization being represented.
2. Full participation by the representatives of the union.
3. Useof consensus decision-making process.
4. Placement of authority and decision-making in appropriate part of organization with emphasis on work unit.
5. Free flow of information.
6. Clear definition of decision-making process.

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Source: Saturn