Former Saturn Owner Struck by "Unresponsive" and "Inattentive" Treatment from Toyota Dealer

Reader "Capitol Hill" posed the following question to Warren Brown, the Washington Post Cars columnist: I've owned three Saturns. However, now that my L300 has died, I have decided to buy a Prius. I love the car and am happy to buy one. However, after my experience with Saturn, I was struck by how unresponsive and inattentive the Toyota dealer was. I had a similar experience 17 years ago, which is what drove me to Saturn. The only reason I stuck with Toyota this time is I really wanted the Prius. Not sure I would do it again when I buy my next car. Is this a common experience?

Warren's response: Yes, unfortunately, it is.

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Saturn CSV a Different Approach to Minivans

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Even though production of Saturn's first minivan is more than a year away, some rumors about the vehicle - and its corporate cousins - have began to surface. Many of us diehard Saturn fans won't like the news, but as the saying goes, "business is business" and General Motors is not in the car making business to lose money.