|07-20-2004, 08:31 PM||#1|
Join Date: Jan 2001
Location: Southern California
seatback recliner recall/special policy
Received the letter quite some time ago, and put off a visit to Saturn of Anaheim until now, before the special policy expires Dec 2004. At first, they looked up my car, said no campaigns exist, and wanted to send me on my way. Then they said the notice was sent to all owners but affected only coupes, not sedans.
I called Saturn from the lounge area to ask why I received the notice, which had my VIN number on it. Saturn had a hard time getting through to the service manager, and I said I'd wait rather than go home to an answering machine message and drive back. Saturn talked to him then told me to go speak to him, and I thought everything was a go.
Even though I told them my seat sometimes ratchets back a notch when pressure is applied, the service manager Steve Bassett and tech Victor went out and played with both seatback recliner mechanisms, and said they were OK, so they "could not" fix them. Said they're on my side, as they get paid for doing the work, but nothing was wrong.
Why did my car not show up on their computer as part of the special policy, when my VIN number is in the range? Do they only list NHTSA recalls and not special policies?
What experiences have others here had? Does the recliner actually have to be brought in with a total failure before they replace them, or have other dealers gone ahead, no questions asked?
I'm thinking of trying other dealers, but they're all part of the same automotive group, so may have specific directions. I cannot understand why they would want to blow this off, if they get reimbursed through Saturn for the fix.
My concern is that since the notice, I have not put on many miles and that the part will fail after the expiration date. Any experiences or opinions would be greatly appreciated!
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|07-20-2004, 09:53 PM||#2|
Join Date: Jun 2004
Location: San Diego, CA
usually with the seat recliners when the car comes in the campaign will show up on the service order, regardless of what its for. as far as i know the seat recliner recall is a campaign, not a special policy thing. with a campaign, we repair the problem regardless of whether the symptoms are there or not. with a special policy, like '97 fuel pumps, there is no recall, only an extended warranty if the complaint is duplicated.
it should be no problem for them to replace them, we dont see them very much anymore, but they have always been a campaign as far as i know.
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