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Old 07-07-2003, 10:55 AM   #1
sscianis
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Default Saturn Buy Back

Has anyone had Saturn buy a car back because it was a lemon? I am just curious as to what they offered. Was it close to what you paid? Did they give you any hassle?

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Old 07-07-2003, 12:04 PM   #2
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I did a buyback on my first Ion, but not because it was a lemon. They gave me no hassles whatsoever, although I was upgrading to a more expensive Ion at the time. They will pay off the loan basically... but you wont get the rebate back.

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Old 07-07-2003, 12:12 PM   #3
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I am wondering about those people that had lemons vs the 1500 mile deal. Sounds like they are great on that front.

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Old 07-07-2003, 07:56 PM   #4
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Quote:
Originally posted by sscianis
I am wondering about those people that had lemons vs the 1500 mile deal. Sounds like they are great on that front.
I had a 2002 VUE FWD /5spd man. that was pretty damn close to a lemon. Here is a short list of the problems and the (number of times) taken in for that issue.

Driver side rear door sticking (4*)
Windshield washer sprayer popping out/not spraying (3)
Heater/AC Blower cutting out (3)
Ticking noise in engine at low RPM during acceleration (2**)
Creaking in front dash (3)
Rubbing/Resistance in steering (2)
Clicking in suspension at low speeds (2)

* - It was doing it again when I traded it in.
** - Engine Rebuild @ 22k for damaged #1 piston, lifters and crankshaft. #1 had no rings left, and a tapered wrist pin.

I started talking lemon law to which they stated it wasn't a lemon, now don't get me wrong, I may be a bit picky, but I paid for a new car that had all of these features working. Yes it's not an Escalade or Denali, but why should I have to pay more for a product to live up to it's expectations. What they ended up doing was overvaluing my trade and basically getting me into a newer model (2003 VUE FWD/5spd man.) It was a great deal for me (included a better finance rate) and I pretty much got the whole price of the car as a trade in value, granted I didn't get the interest paid back, but they didn't charge me for the 25k I put on her either. Talk to the dealer, tell them you've talked to an attorney who specializes in lemon law case (I actually did) and give them a chance to make it right themselves.

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Old 07-08-2003, 12:45 AM   #5
DualCamCoupe
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Default Re: Saturn Buy Back

Quote:
Originally posted by sscianis
Has anyone had Saturn buy a car back because it was a lemon? I am just curious as to what they offered. Was it close to what you paid? Did they give you any hassle?
What kind of problems are you having?

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Old 08-02-2003, 02:17 AM   #6
bai
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Thumbs Up From Lemon - to ... much better

I bought my first Saturn SC1, 2002... it had 75 km (40mi) on it when i took it home... afte the car hit 200 km i was backing up and it rolled to 22,000 km... not so good from there i made it around the world accordind to the odometer... 2 days ofnormal driving (about 250 actual km) but accordint to the odometer i had travelled 42,000 km... so much for tht new warranty

At that point i took it back... and after 3 computers and 4 datys waiting I upgraded to the SC2, 2002. Got every penny back with absolutely no hassle (not sure what would havehapppend if i did nt upgrade but to date I am glad I did.

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Old 08-02-2003, 08:06 AM   #7
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A former co-worker had a 1995 SC1 that he used for a daily turnpike commute that was almost 200 miles round trip. This car ate up front brake pads and rotors every couple months even though the car was doing almost all highway miles. Saturn replaced the brakes a bunch of times (even though any other make would have told him it was a "wear item" - I know because my old Dodge did the same thing). After a few years and a PILE of miles Saturn bought the car back from him. I don't know the exact mileage or $$$ involved but this guy was VERY happy with the deal he got.

Whenever you have a difficult problem with a vendor you should always:

1) Be professional, patient, polite, and businesslike.
2) Keep careful records! Written is best.
3) Keep asking, "What can we do to resolve this problem?".
4) Make your wishes clear and consistant: What will make you happy? Only a buyout, or if they actually resolve the problem(s)?
5) I wouldn't start talking about lawyers on the 2nd or even 3rd try. We used to call this move "Bringing out the nuclear weapons before the talking has stopped", because it tends to make people hunker down into a defensive position (and harden positions, in general).

This never got me anywhere with Chrysler Corporation on my dog - er Dodge, but with reputable businesses it often does.

Best of luck.

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