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Old 09-26-2014, 12:56 PM   #1
satlite440
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Join Date: Jul 2011
Location: kent wa
Posts: 1,036

2001 SL2
Default special policy on water pumps

#13091: Special Coverage Adjustment - Water Pump Shaft Seal Leaks - (May 20, 2013)
Subject: 13091 Special Coverage Adjustment - Water Pump Shaft Seal Leaks

Models: 2008-2010 Buick Enclave
2009-2010 Chevrolet Traverse
2007-2010 GMC Acadia
2007-2010 Saturn Outlook
Equipped with HFV6 Engine (LY7, LLT)

--------------------------------------------------------------------------------

Due to a limited supply of replacement water pumps, this special coverage adjustment is being released in phases. Customer notification letters for the involved 2007 model year vehicles will be mailed on May 28, 2013. Notification letters for the involved 2008-2010 model year vehicles will be mailed when a sufficient quantity of water pumps is available.

However, in the interest of customer satisfaction, all of the involved vehicles have been updated in the Global Warranty Management system and can be identified by Vehicle Identification Number on the Investigate Vehicle History screen. This means any involved 2008-2010 model year vehicle that experiences a water pump failure prior to the owner receiving a notification letter may be immediately repaired and a warranty transaction submitted.

Condition
Certain 2008-2010 model year Buick Enclave, 2009-2010 model year Chevrolet Traverse, 2007-2010 model year GMC Acadia and Saturn Outlook vehicles equipped with HFV6 Engine (LY7, LLT) may experience leaks from the water pump shaft seal. These leaks are often due to vehicle operation with a low engine coolant level and may result in water pump failure. Proper maintenance of the engine coolant level will increase shaft seal reliability and help ensure that the water pump operates as intended.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the water pump. The repair will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 20, 2013 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 20, 2013 must be submitted to the Service Contract provider

...
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Old 09-27-2014, 10:02 AM   #2
Harald
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Join Date: Apr 2007
Location: Toronto ON Canada
Posts: 188

2007 Outlook XR
Default Re: special policy on water pumps

Quote:
Originally Posted by satlite440 View Post
These leaks are often due to vehicle operation with a low engine coolant level and may result in water pump failure.
Oh I just love that piece of verbage. Why was the engine coolant level low? BECAUSE THE SHAFT SEAL LEAKS.

(I religiously monitor fluid levels. Still had to get my pump replaced.)

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