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Old 09-23-2014, 07:20 AM   #1
stevenriz
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2008 Outlook XR
Default Front end thumping over bumps

Hi everyone. We have an 08 Outlook and at about 70k had the front struts replaced under warranty. They were leaking. Now at 85k or so we are hearing a lot of rattling and thumping over bumps. It has gotten worse where you can even feel it in the floor and steering wheel. Well the dealer looked at it and couldn't find anything wrong and couldn't hear or feel the noise. Typical.

So I took the service rep for a ride around their parking lot which had enough uneven pavement to make the noise occur. Sure enough, I heard and felt the thumping. Of course he did not. At about 8 times around the lot, he claimed he now hears it.

What could it be? I thought it was a little more severe than sway bar links that he suggested it was. I am thinking when the shock is extended, there may be a gap but not sure. any thoughts? We have warranty for a few hundred more miles...

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Old 09-24-2014, 06:59 AM   #2
stevenriz
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Default Re: Front end thumping over bumps

Had the dealer look at the car and the culprit causing the knocking and rattle are the upper strut mounts. About $650 to change both. Warranty wouldn't cover it because it isn't a safety concern. ugh....

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Old 11-19-2014, 09:04 PM   #3
Doug C
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2008 Outlook XE
Idea Re: Front end thumping over bumps

I did not know warranties safety issues trumped manufacturer defects !?

Or is that all that is left valid on your warranty -- a safety issues clause ?

I think it was one of those struts that I had replaced early in the units life, luckily during warranty period.

nite.

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