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Old 04-05-2014, 12:58 PM   #1
Beer guy
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Default 2010 Outlook steering problems

I have a 2010 Outlook XE with a steering issue at slower speeds you can barely turn the wheel recently it has gotten worse especially as we drive through the mountain curves it locks up. Since it is a safety issue is there a recall? If not what needs to be replaced to solve this problem ie. rack and pinion and/ or pump. It sounds like this is a common problem. Any help will much be appreciated it has been a great family car except for this issue.

Thanks
Ryan

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Old 04-05-2014, 02:03 PM   #2
satlite440
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2001 SL2
Default Re: 2010 Outlook steering problems

1st pm me your vin# and we will see if there is any warr left.2nd it is usualy the pump in the r/v chassie that fails..that said we have seen an unusual # of replacement pumps fail as well..i personaly know of 1 acaida that took 3 pumps before we got a good one,,hth

...
shure you can trust the government,just ask us indians all about it...

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Old 04-05-2014, 03:07 PM   #3
Beer guy
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Default Re: 2010 Outlook steering problems

Here is the VIN 5GZLVTED2AJ193287.

Thanks

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Old 04-05-2014, 06:35 PM   #4
satlite440
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2001 SL2
Default Re: 2010 Outlook steering problems

→ Investigate Vehicle History
→ Investigate Major Assembly History
→ Investigate Vehicle History
→ Investigate Major Assembly History

View Vehicle Summary






This screen allows IVH users to view the Summary of Vehicle Information, Field Actions, Service Information, Applicable Warranties, Transaction History, Service Contract(s) if applicable, Warranty Block, Branded Title information and OnStar and XM Radio information (if applicable).


Vehicle Information
VIN: 5GZLVTED2AJ193287 Model: ZV14526-2010 OUTLOOK AWD
Service Contract: No Branded Title: No Warranty Block: No PDI Status: Yes
Order Type: 50 - FLEET
Field Actions: 1 Open


Required Field Actions Open field actions are highlighted
Type Number Original Nbr Description Release Date Status
Product Safety Recall N100243 10243 2ND ROW SAFETY BELT INTERFERENCE WHEN SEAT BACK RETURNED TO UPRIGHT POSITION 08/16/2010 Closed
Product Safety Recall N140030 14030 SIDE IMPACT AIRBAG CONNECTOR 03/18/2014 Open
Customer Satisfaction Program N110055 11055 LOW BEAM HEADLAMP INOPERATIVE-REPLACE CONNECTOR 12/05/2011 Closed
Customer Satisfaction Program N130079 13079 WATER PUMP SHAFT SEAL LEAKS 04/04/2013 Closed


Branded Title
Vehicle has no current record of branded titles.


Warranty Block
Vehicle has no current record of warranty block.


Service Information
Vehicle has no current record of outstanding service information.


OnStar and XM Satellite Radio Information
Refer to Help page for details. For OnStar contact 888.ON.STAR1 (888.667.8271) and for XM Radio contact 877.GET.XMST (877.438.9677 Canada) and in the USA:800-556-3600.
OnStar Equipped: Y OnStar Status: Inactive
XM Equipped: N XM Radio ID: XM Status: NA
OnStar Vehicle Diagnostics: N DMN Enabled: N


Applicable Warranties Valid warranties are highlighted
Valid Description Start Date Effective Odometer End Date End Odometer
Saturn 36/36K Bumper to Bumper 02/19/2010 0 MI 02/19/2013 36,000 MI
Saturn 96/80M Emission select components 02/19/2010 0 MI 02/19/2018 80,000 MI
Saturn 36/50K Select State Emission 02/19/2010 0 MI 02/19/2013 50,000 MI
Saturn 84/70K Saturn Component Emission 02/19/2010 0 MI 02/19/2017 70,000 MI
Saturn 60/100K Powertrain 02/19/2010 0 MI 02/19/2015 100,000 MI
Saturn 72/100K Corrosion 02/19/2010 0 MI 02/19/2016 100,000 MI
Special Coverage 13091 02/19/2010 0 MI 02/19/2020 120,000 MI


Service Contract
Vehicle has no current record of service contracts.


Transaction History View Details
Job Card Date Job Card Number Transaction Type Transaction Adjustment Labour Operation Odometer Reading
06/27/2013 335919 ZFAT----Field Action Recall V2806 - 13079 - Check Engine Coolant Level (Includes Add Coolant) 61,972 MI
05/08/2012 319648 ZREG----Regular Vehicle Transaction Add Credit D1824 - Mode Valve Actuator Replacement 42,839 MI
05/08/2012 319648 ZREG----Regular Vehicle Transaction Full Debit - Reversal D1824 - Mode Valve Actuator Replacement 42,839 MI
05/08/2012 319648 ZREG----Regular Vehicle Transaction D1824 - Mode Valve Actuator Replacement 42,839 MI
12/21/2011 314329 ZFAT----Field Action Recall V2507 - 11055 - Replace Low Beam Headlamp Connectors 35,190 MI
12/21/2011 314329 ZREG----Regular Vehicle Transaction D1200 - Ambient Air Temperature Sensor Replacement 35,190 MI
12/21/2010 193287 ZPDI----Pre-Delivery Inspection Z7000 - Pre-Delivery Inspection - Base Time 5 MI
08/26/2010 150545 ZFAT----Field Action Recall V2315 - 10243 - Modify One or Both Second Row Seat Side Trim Shields 13,754 MI

For this vehicle:
→ View Vehicle Summary
→ Service Contract
→ Branded Title
→ Warranty Block

→ View Vehicle Build
→ View Vehicle Component Summary
→ View Vehicle Transaction History Detail
→ View Vehicle Delivery Information

--------------------------------------------------------------------------------

→ Investigate Major Assembly History

...
shure you can trust the government,just ask us indians all about it...

heavy line the final protective fire line of the dealership

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Old 04-05-2014, 06:37 PM   #5
satlite440
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2001 SL2
Default Re: 2010 Outlook steering problems

#13091: Special Coverage Adjustment - Water Pump Shaft Seal Leaks - (May 20, 2013)
Subject: 13091 Special Coverage Adjustment - Water Pump Shaft Seal Leaks

Models: 2008-2010 Buick Enclave
2009-2010 Chevrolet Traverse
2007-2010 GMC Acadia
2007-2010 Saturn Outlook
Equipped with HFV6 Engine (LY7, LLT)

--------------------------------------------------------------------------------

Due to a limited supply of replacement water pumps, this special coverage adjustment is being released in phases. Customer notification letters for the involved 2007 model year vehicles will be mailed on May 28, 2013. Notification letters for the involved 2008-2010 model year vehicles will be mailed when a sufficient quantity of water pumps is available.

However, in the interest of customer satisfaction, all of the involved vehicles have been updated in the Global Warranty Management system and can be identified by Vehicle Identification Number on the Investigate Vehicle History screen. This means any involved 2008-2010 model year vehicle that experiences a water pump failure prior to the owner receiving a notification letter may be immediately repaired and a warranty transaction submitted.

ConditionCertain 2008-2010 model year Buick Enclave, 2009-2010 model year Chevrolet Traverse, 2007-2010 model year GMC Acadia and Saturn Outlook vehicles equipped with HFV6 Engine (LY7, LLT) may experience leaks from the water pump shaft seal. These leaks are often due to vehicle operation with a low engine coolant level and may result in water pump failure. Proper maintenance of the engine coolant level will increase shaft seal reliability and help ensure that the water pump operates as intended.

Special Coverage AdjustmentThis special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the water pump. The repair will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 20, 2013 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 20, 2013 must be submitted to the Service Contract provider.

...
shure you can trust the government,just ask us indians all about it...

heavy line the final protective fire line of the dealership

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Old 04-05-2014, 06:42 PM   #6
satlite440
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2001 SL2
Default Re: 2010 Outlook steering problems

good news is engine /trans covered till feb 2015.. bad news is the p/s pump warr is out..hth..p.s. the coolant pump is covered for 10 yrs though no mater how many times it is replaced

...
shure you can trust the government,just ask us indians all about it...

heavy line the final protective fire line of the dealership

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Old 04-06-2014, 06:31 PM   #7
Harald
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2007 Outlook XR
Default Re: 2010 Outlook steering problems

Quote:
Originally Posted by Beer guy View Post
I have a 2010 Outlook XE with a steering issue at slower speeds you can barely turn the wheel recently it has gotten worse
Sounds familiar, but on my 2007. My dealer replaced my P/S pump; that didn't resolve the issue, and they also ended up replacing the steering rack. Fortunately this was just before my warranty expired, because it was about $3000 in P&L.

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Old 09-22-2014, 12:27 PM   #8
raiderhater
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Default Re: 2010 Outlook steering problems

I have a 2008 Saturn outlook with the same problem. took it to the dealer and they said the rack had a leak. replaced the rack for $1200 but it did not fix the problem.

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