For The Bulk Order Participants

[Dustineering]

I just received an email response:

"Hi Dustin,

I will contact Royal Mail to find out what is going on as we do have proof of collection by them.

Kind Regards,

Ashley Dye"

[outtafocus]

Just looking at this thread, what parts have you guys got heading your way?

Depending on what it is, if any one drops out after such a long time, I may be interested.

[Dustineering]

Originally Posted by outtafocus

Just looking at this thread, what parts have you guys got heading your way?

Depending on what it is, if any one drops out after such a long time, I may be interested.

They are VXR intake snorkels to replace the small ones that come in ours.

I highly doubt anyone will drop out since we all have money actually tied up into these already.

[fershy]

What's the latest? Is the shipment insured by Royal mail?
fershy

[Dustineering]

I still have yet to receive any response from anyone. I sent another email last night, and nothing on that one yet. Royal Mail still says they haven't seen anything like it.

[nicolas_p]

This is getting beyond ridiculous, how can a company not have the part to us by now.

[Dustineering]

"Hi Dustin,



This order has been recent.

Due to Royal Mail increasing their prices we had to go through our account manager to get this recent at the original price as they were re-quoting at £74.15.

This was delivered by one of our vans to our closest Royal Mail sorting office on Friday last week.

ETA on delivery is between Thursday 17/05/2012 and Wednesday 23/05/2012



Kind Regards,



Ashley Dye

A.Dye@VauxhallWorldParts.com

www.VauxhallWorldParts.com



Vauxhall World Limited

111-113 London Road,

Grays,

Essex.

RM17 5YB.



Parts Tel: +44 (0)1375 391 931

Car Sales: +44 (0)1375 391 305

Fax: +44 (0)1375 383 071



===============================================

Confidentiality: This e-mail transmission (and/or any attachment accompanying it) is confidential and intended solely for the person or organisation to whom it is addressed. If you are not the intended recipient, you must not disclose, copy or distribute any information in this transmission or take any action in reliance on its contents. If you have received this e-mail in error, please promptly notify the sender by reply e-mail and then delete it.

Virus: Although reasonable efforts are taken to ascertain and control the

spread of viruses within our network, the sender does not warrant that this e-mail transmission (and/or attachments) is free of viruses or other harmful

elements. In keeping with good computing practice, the recipient should carry out appropriate security scanning.

Note: To ensure regulatory compliance and to protect our clients and business we reserve the right to monitor and read e-mails sent to and from our servers."
















Let's cross our fingers once again and hope this one pulls through. At this point, I should've invested the money from you guys rather than keeping it in my PayPal account.

[Sirraven]

Crossing fingers. Finally starting to have time to actually do the upgrade.

[nicolas_p]

I'm getting excited, hopefully it will be here before I have to go away for the summer so I could have the time to install it.

[Tom S2]

the quality of their service is only topped (more like the inverse of topped) by Ashley's ability communicate and spell.

"recent"? does she mean re-sent or re sent or resent? i think they should "cend" you a refund, and a sincere apology.

[dinocoblue]

OK all....

I am one of the "Bulk Order Participants"

I just traded in my Astra last night and will obviously not be needing the intake... So if you want it please let me know.

Will miss my Astra but the dealer gave me 10k in the trade for a new Mazda 3.

[XR2008]

I believe member :outttafocus", post #42 (2nd entry on 3rd page) indicated interest if any BOP withdrew.

[Dustineering]

Well, still nothing. But, I did receive this a couple hours ago. This keeps getting weirder and weirder....I love the grammar though.

"-----Original Message-----
From: Kenny Ball <K.Ball@VauxhallWorldParts.com>
To: dustineering <dustineering@aol.com>
Sent: Mon, May 28, 2012 11:16 am


HI Dustin this is kenny the couirer company need a contact numbere for you asap or they going send the parcel back to us please contact me asap with a telephone number
Kenny Ball
K.Ball@VauxhallWorldParts.com

www.VauxhallWorldParts.com"

[Tom S2]

what courier are they using? JackAss express? For when it absolutely positively doesnt matter when or how it gets there.

[vegetaarmy]

This is absolutely ridiculous. I hope this problem is going to be fixed soon... and hope we could find another reliable source.

-Jess

[Dustineering]

Well, I kept bugging and digging deeper. I found out the courier they are using and called them. Our stuff is in NY; so at least it's in the states.

The issue: The docks at New York kept receiving our box, but kept sending it back because no one would respond with the fee that it has acquired. VauxhallWorldParts apparently couldn't afford the "duty" and just didn't tell anyone about it or something. Well, I paid the fee. Our package is now out of lock down. Let's see how long it takes now; they wouldn't give me an ETA just because they didn't know how long it would take to catch up from the holiday.

[Tom S2]

remind me to put vauxhallworldparts on my do not call list. i wont call them with any order of any kind in the future, and they wont respond to me with crummy service.

wait, the service you got was not crummy because crummy service is at least service. change that to no service.

nothing like an international web board to advertise your stupidity. way to go vauxhallwroldparts.com

[lcqvenyc]

I ordered something from vxrshop.co.uk last week and it showed up on my front door today. Pretty quick service front their part

[Dustineering]

Well, I contacted the company holding our package and they said that Vauxhallworldparts have yet to give them a release. So I proceeded with:

"Hey,



Do we have any updates on anything. We need to figure something out before I contact legal help...

I already paid the duty that kept this held. I figured being you guys took over 5 months to get it to this point that you could make it better by just paying the $20 needed to get it to me; but then again, that would be good business.

Just let me know what's going on at this point.


-Dustin"

I received this:

"Hi Dustin,

I am unsure as to what you would like us to do as we again have sent this order out. Before attempting to send this order the 2nd time we offered to fully refund your order less shipping but you requested it be sent again.

I have a note regarding a payment for customs charges on my system which is obviously down to you to pay as explained prior to checkout, in our Terms & Conditions as well as being seen in our Help pages under VAT. Any charges not included in our invoice is your responsibility.

If this order comes back to us a 2nd time we shall refund your order less your delivery charges as before.

Kind Regards,


Ashley Dye"

So, I responded nicely with:

"Ashley,

I just figured that being you guys ruined this whole situation for us that you would at least try lessening the pain buy paying the fee. It only took you guys 6 months to almost get it here. Again, my fault for thinking you guys knew how to run a business. Anyway, I will try contacting the company again. If it has already been returned to you, we all expect a refund with shipping. We paid it; not our fault you can't get it here. Others in our organization have already received their stuff from your competitors; and they didn't wait 6 months and have extra fees. My fault for giving your company a chance. As I said, I will try contacting the company again. I somehow have to contact them during my working hours, which isn't going to be easy.


-Dustin"

And I got this:

"Hi again Mr Johnson,

Unfortunately import duties, customs tax’s and any other fee’s with regards to your countries Importation Rules and Regulations are out of our control. We also have no control over courier operations as once the order is collected we fully rely on the couriers service to be as what we expect but unfortunately on this occasion has failed. As with any problems with couriers we do pass this on to our courier account manager.

We monitor all courier service reports and change couriers when a courier service falls below a score grading of 4.5 out of 5.

I can understand your frustration but it has been frustrating our side as, like I said above, deliveries are out of our control. I have contacted Interlink Express and they have said they are waiting to here from you. If you feel completely let down please reject this order or let me know you want it to be returned to us and I shall make the arrangements.

Once it is back with us we shall refund your order in full, with courier charges as a gesture of goodwill.

Kind Regards,



Ashley Dye"

Anyway, I got ahold of the company and got UPS to pick them up and get them to me. So, now I'm out even more money. This whole thing was just nonesense. Either way, I was guaranteed they would be here tomorrow.

Donations welcome

[lcqvenyc]

Hey Dustin,

Please post how much money extra you had to pay for the order. I will pay my share.

Thanks