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Old 10-06-2007, 04:05 PM   #1
pat13b
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Default 2007 Outlook Weird Electronic Problems

Hello,

We have only had our 2007 outlook for about 2 months. My wife was driving it the other day and the GPS / Radio screen went black. She could not make anything turn on or off, chenge the volume of the radio, nothing she pressed did anything. She then stopped for gas and when restarting the car, the problem cleared.

A few days later, she stepped out of the car, and had not shut the door yet, when the drivers seat went all the way back and folded down. She was not anywhere near the memory buttons on the door panel.

Yesterday, the blue tooth ( i think that's what it is ?) kept saying command not understood over and over and over again until she pulled over shut the car off and back on again.

Today she drove into the driveway, got out of the car, opened up the rear hatch, and was talking to me in the driveway, when the horn beeped and all the doors locked. The keys were inside the car on the center console.

Anyone else experiencing any weard problems like this.

-pat13b

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Old 10-06-2007, 05:14 PM   #2
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2007 Outlook XR
Devil Re: 2007 Outlook Weird Electronic Problems

Quote:
Originally Posted by pat13b View Post
Hello,

We have only had our 2007 outlook for about 2 months. My wife was driving it the other day and the GPS / Radio screen went black. She could not make anything turn on or off, chenge the volume of the radio, nothing she pressed did anything. She then stopped for gas and when restarting the car, the problem cleared.

A few days later, she stepped out of the car, and had not shut the door yet, when the drivers seat went all the way back and folded down. She was not anywhere near the memory buttons on the door panel.

Yesterday, the blue tooth ( i think that's what it is ?) kept saying command not understood over and over and over again until she pulled over shut the car off and back on again.

Today she drove into the driveway, got out of the car, opened up the rear hatch, and was talking to me in the driveway, when the horn beeped and all the doors locked. The keys were inside the car on the center console.

Anyone else experiencing any weard problems like this.

-pat13b

You may need to obtain the services of an exorcist not a mechanic.

...
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Old 10-06-2007, 06:00 PM   #3
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Default Re: 2007 Outlook Weird Electronic Problems

Rename your car Christine .....

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Old 10-06-2007, 06:08 PM   #4
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Default Re: 2007 Outlook Weird Electronic Problems

Thanks for all your useful info. I should have stuck with a jap car.....

never had a problem with subaru's, toyota's, hyndia, and mazda's I have owned over the years.

My only other GM car was a 1979 Buick Regal, That was a piece of crap as well...


-pat13b

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Old 10-06-2007, 06:45 PM   #5
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Default Re: 2007 Outlook Weird Electronic Problems

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Originally Posted by pat13b View Post
Thanks for all your useful info. I should have stuck with a jap car.....

never had a problem with subaru's, toyota's, hyndia, and mazda's I have owned over the years.

My only other GM car was a 1979 Buick Regal, That was a piece of crap as well...


-pat13b
That's a really bad generalization to make. The electronic bug is bizarre, I'll give you, but have you yet gone to the dealer and had them look it over? That's not to guarantee they'll find the issue, but that is what a new car warranty is for.

Vehicles are more complex than ever, and electronic bugs--however weird--are not at all uncommon. You're the first I've EVER heard report something like that on an Outlook, or even the Acadia/Enclave, so it has to be something small and specific in regards to yours.

But until or unless someone else chimes in, get a dealership appointment. And in the meantime, now matter how possessed it seems, try and hold off from making ignorant assumptions that "Well, another junk GM...never again", for an odd issue that no one else seems to be reporting. The vaunted "Jap's" have the same issues, regardless of the perception--and anymore, more severe and lemon worthy than most domestics are putting out, with drivetrain defects, rattles and squeaks galore, crooked panels, etc., etc.

I assume you'd never have the same reaction if one of those "almighty" imports you had, developed a random problem...but you should.

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Old 10-06-2007, 07:08 PM   #6
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Default Re: 2007 Outlook Weird Electronic Problems

Quote:
Originally Posted by pat13b View Post
Yesterday, the blue tooth ( i think that's what it is ?) kept saying command not understood over and over and over again until she pulled over shut the car off and back on again.

What was giving this message? A display? The Outlook doesn't have Bluetooth, and AFIAK it doesn't have voice recognition (someone else can confirm whether it does or not).

Quote:
Today she drove into the driveway, got out of the car, opened up the rear hatch, and was talking to me in the driveway, when the horn beeped and all the doors locked. The keys were inside the car on the center console.
Did she hit the lock button on the door/key fob on the way out? I know that in later model GM cars (most all of which have the delayed locking feature, Outlook included), if you use that and let it go the five seconds after shutting the doors, it will chirp the horn as the doors lock as a confirmation.

...
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Old 10-06-2007, 07:31 PM   #7
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Default Re: 2007 Outlook Weird Electronic Problems

I understand your point.

It has been back to the dealer, and I understand these are strange problems and will be very hard to find. Needless to say, they could not find any problems the last time it was back there.

I guess after spending 40K I am getting a bit worried with not only this problem but some of the QA probelms we have already had with it.

1. Passenger side door gasket didn't have a plug in it, so when we got it
home and I opened the passenger door, tihe gasket was falling off.

2. The center dash console does not open. (currenlty on order)
And I see many others have had this problem.

3. The passenger side mirrior has a mind of its own and makes binding noises
at times and does not always moves when pushing the button.
(not the glass but the entire mirror)

Also, since submitting this post, I took it for a ride to the store and the radio started changing stations all by itself.

My wife and I each put close to 70K on a car each year. So between the 2 of us, we are getting new ones almost every year. I have to say I have never had any QA or odd problems with any of the forgein cars we have owned. Maybe we have just been lucky...I currently drive a Subaru and would drive anything else.


-pat13b

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Old 10-06-2007, 07:59 PM   #8
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Default Re: 2007 Outlook Weird Electronic Problems

I have the XM satellite radio with navigation and there is a voice activation button on the steering wheel which you can use to ask it to change to different channels. I have not messed with it long enough to really use it efficiently yet but it does say "not able to understand command" or something to that effect when you ask it to change channels incorrectly. It does sound like a very rare electronic bug but you may want to go ahead and call to set up an exorcism just in case.

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Old 10-06-2007, 10:03 PM   #9
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Default Re: 2007 Outlook Weird Electronic Problems

Quote:
Originally Posted by pat13b View Post
I understand your point.

It has been back to the dealer, and I understand these are strange problems and will be very hard to find. Needless to say, they could not find any problems the last time it was back there.

I guess after spending 40K I am getting a bit worried with not only this problem but some of the QA probelms we have already had with it.

1. Passenger side door gasket didn't have a plug in it, so when we got it
home and I opened the passenger door, tihe gasket was falling off.

2. The center dash console does not open. (currenlty on order)
And I see many others have had this problem.

3. The passenger side mirrior has a mind of its own and makes binding noises
at times and does not always moves when pushing the button.
(not the glass but the entire mirror)

Also, since submitting this post, I took it for a ride to the store and the radio started changing stations all by itself.

My wife and I each put close to 70K on a car each year. So between the 2 of us, we are getting new ones almost every year. I have to say I have never had any QA or odd problems with any of the forgein cars we have owned. Maybe we have just been lucky...I currently drive a Subaru and would drive anything else.


-pat13b
You were just unlucky. You don't have an electronic problem, you have a lemon problem. Take it back for a replacement.

And what do you and your wife do that causes each of you to drive 70K miles in a year? My God. Taxi drivers don't drive that much.

...
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Old 10-06-2007, 10:06 PM   #10
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Default Re: 2007 Outlook Weird Electronic Problems

Pat13b
The Outlook has a lot of neat features. Have you read to manual to see all it can do? A lot of what you mention may be tied to a neat feature.

The "Not able to understand command" message is from the OnStar hands free phone system. The "voice" button on the steering wheel will either mute the radio or when pressed for a few seconds, will activate the hands free phone.
If this happens again, say "Cancel". That should cause the phone to hang up.

My radio would change stations on its own, until I figured out I was brushing the audio controls on the steering wheel when re-positioning my hands or turning.
If that happens again, pay attention to where your hands were and are. Could they have hit the steering wheel buttons?

The Outlook does have the delayed locking feature. Try checking the settings in the DIC.

The Easy Exit feature will move the seat back when the vehicle is shut off and key removed. When hitting the unlock button on the keyfobs they will move the seat to position one or two. One keyfob is for position one and one keyfob is for position two.
Try shutting off the easy exit and setting both memory buttons to the same position.

Of course a computer glitch , moisture in the wrong place, etc. could be triggering all these features but I would make sure I understood all the features, settings, etc. and maybe even shut them off to see if they then act up.

While waiting for my 08 Outlook I probably read every thread on this forum and others. I don't remember anyone else having these problems, except for the dash compartment being hard to open.

Good luck and remember this is a brand new vehicle with a lot of complicated computer systems.

...
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Old 10-07-2007, 10:27 AM   #11
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Wrench Re: 2007 Outlook Weird Electronic Problems

Hi Pat 13b,

I am a Lexus convert, so I know the quality of the rice mobiles. I havent driven a GM since 1996 and bought my Outlook with no regrets. The fit and finish and excellent, the ride is superior and the exterior is cutting edge. Bet of all I saved 15-20K not buying a Lexus. I have not regretted my decision and believe me this board would be the first to hear about any complaints.

Read Smoke Bear's post and I bet it solves 90% of your problems. Sounds like he nailed it on the head. I would guess driver error on most of the problems.

...
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Old 10-07-2007, 01:38 PM   #12
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Default Re: 2007 Outlook Weird Electronic Problems

pat13b,

Here is another idea.

Concentrate on one feature at a time.

Learn to use OnStar and the hands free phone. (When the radio went blank, was there a little phone icon showing?)

Then try the settings for auto door locks in the DIC.

Play with and set the memory settings for the seat. Go into the DIC and turn on / off Easy Exit.

Again in the DIC, turn off the auto mirror down on reverse option.

Once you learn all of these features you will recognize when something unusual happens and can decide if it is a glitch or you just triggered it.

...
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Old 10-07-2007, 02:04 PM   #13
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Default Re: 2007 Outlook Weird Electronic Problems

Thanks everyone for the helpful responses. Although we did look over the owners manual, I think we should revisit that.

I do think there is something odd as I always drive with hands at 10 and 2
not anywhere near the controls on the wheel, and that radio was doing some weard stuff. (channels changing)

It's my Wife's car so I don't drive it other than making some quick trips with it.

I plan on spending some time with it over the next few days to see if I can get it to do anything else strange or find any type of pattern. I will also play with the settings on the dash.

One of the posts asked if there was any icon on the display when it went blank, on my wife. The answer is it was compleltly dark.

thanks again,

-pat13b

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Old 10-08-2007, 08:26 AM   #14
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Default Re: 2007 Outlook Weird Electronic Problems

Just an observation. Don't all the reported symptoms have one possible common failure point? The steering wheel controls?

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Old 10-08-2007, 06:08 PM   #15
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Default Re: 2007 Outlook Weird Electronic Problems

Quote:
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Just an observation. Don't all the reported symptoms have one possible common failure point? The steering wheel controls?
You might be ons to something. I always hold my hands at 8 and 4, never 10 and 2. I don't think 10 and 2 is safe and your hands brush over the steering wheel controls too easily.

...
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Old 10-09-2007, 08:05 AM   #16
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Default Re: 2007 Outlook Weird Electronic Problems

Quote:
Originally Posted by ThePlainsman View Post
You might be ons to something. I always hold my hands at 8 and 4, never 10 and 2. I don't think 10 and 2 is safe and your hands brush over the steering wheel controls too easily.
I didn't intend to imply you were accidentally hitting the controls on your steering wheel. Since almost all the symptoms you describe have the steering wheel controls as a common failure point I was thinking there might be a problem with the steering wheel's wiring?

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Old 10-09-2007, 09:21 AM   #17
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Default Re: 2007 Outlook Weird Electronic Problems

I'm not sure, but the Outlook may have a Body Control Module (BCM) that runs all of the previously enumerated features.

That could be your singular point of failure.

I'll dig around and see what I can find.

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Old 10-09-2007, 09:50 AM   #18
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Default Re: 2007 Outlook Weird Electronic Problems

Alright, it does have a BCM and it looks like it connect to the steering wheel controls, Nav system, radio, and security system. I suspect it does tie into the power memory seat module as well.

I'd guess there is a problem with your BCM. It may need a re-programming. It may need a replacement (though the odds are small on that).

The odds of these anomalies being mutually exclusive are trivially small.

Keep us posted.

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Old 10-09-2007, 07:49 PM   #19
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Default Re: 2007 Outlook Weird Electronic Problems

When I still had my VUE, I started having weird problems. Radio would go off and come back on, head lights would turn off (thank god for a flash light!), just some strange things. I had no idea what was wrong, so when I took it into the dealer they brought the head mechanic out and he asked me what was wrong. I told him "I'm not sure, but I think my car is possessed." He said it is your BCM. They gave me a loaner checked it out and sure enough it was my BCM. They replaced it, and I never had any other problems.

...
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Old 10-12-2007, 09:16 AM   #20
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Default Re: 2007 Outlook Weird Electronic Problems

Thanks for the ideas.

So far nothing else weard has happened this week.

Any idea where this BCM is located in the car ?

-pat13b

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