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Old 08-31-2001, 03:27 PM   #1
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Default Saturn tops again in customer satisfaction!

http://carpoint.msn.com/advice/news_4020271_6.asp?src=Home&pos=Edit2

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Old 08-31-2001, 05:15 PM   #2
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Default Saturn tops again in customer satisfaction

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Old 08-31-2001, 07:58 PM   #3
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Default Saturn tops again in customer satisfaction

Are there any surveys for the SERVICE side since this survey is only for the SALES side and I would think that the SERVICE side is far more important since it deals with the long term relationship not just the quick in and out buying experience?

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Old 09-01-2001, 02:05 AM   #4
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Default Saturn tops again in customer satisfaction

Ya there is both a SALES satisfaction and SERVICE

Sales is #1 for second year in a row

Service is #2 for the second year in a row (second to Lexus)

This according to JD powers.

Consumer reports has a overall satisfied with the dealer which includes sales and service - Saturn is #1

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