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Old 09-22-2007, 01:45 PM   #1
tomcatt1
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2006 VUE 3.5L
Default Dealer replaced strut, strut mount, and strut bearing

I went to the dealer yesterday for an oil change, to get the 'resealer' applied, and I was feeling something loose in the left front. Keep in mind that in April, about 20K miles ago, I had a strut mount replaced under warranty. The service guy comes to the waiting area and tells me that the tech has determined that the strut, strut mount, and strut bearing are all bad and need replaced. He told me that since I did have a previous issue with this, they would treat it like I had an extended warranty and that I would only need to pay $100 of the $3xx.

My thought, although I'm thankful that I didn't have to pay the entire amount, is that this is a result of the earlier repair, whether it wasn't performed correctly, or parts weren't replaced that should have been replaced.

What do ya'll think?

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Old 09-22-2007, 02:11 PM   #2
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Default Re: Dealer replaced strut, strut mount, and strut bearing

Was this repair made on the same side as the previous repair?

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Old 09-22-2007, 02:53 PM   #3
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Default Re: Dealer replaced strut, strut mount, and strut bearing

Yes, both times on the left side.

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Old 09-22-2007, 03:40 PM   #4
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Default Re: Dealer replaced strut, strut mount, and strut bearing

What did they say was wrong with the parts that they all needed replacement?

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Old 09-22-2007, 03:55 PM   #5
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Default Re: Dealer replaced strut, strut mount, and strut bearing

The technical term he used was 'bad'. I should have got the specifics on what the failure was, but I didn't.

By the way, the Vue has just over 52K on it.

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Old 09-23-2007, 08:06 AM   #6
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Default Re: Dealer replaced strut, strut mount, and strut bearing

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Originally Posted by tomcatt1 View Post
The technical term he used was 'bad'. I should have got the specifics on what the failure was, but I didn't.

By the way, the Vue has just over 52K on it.
In 15 months, you've put on 52,000 miles?!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Old 09-23-2007, 09:06 AM   #7
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2006 VUE 3.5L
Default Re: Dealer replaced strut, strut mount, and strut bearing

Yes, I do a lot of traveling for work

To be fair, it did have 3K on it when I got it. It was a manager demo.

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Old 09-23-2007, 02:55 PM   #8
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Default Re: Dealer replaced strut, strut mount, and strut bearing

Had the repair lasted 2000 miles I might be inclined to say it was a bad reapir, however it lasted 20,000 miles. Your vehicle has only 53k miles on it. I would say that it shouldn't have failed the first time, but it did. It may be true that the mount or bearing may have been partly at fault the first time, but there is no way to know that. Sometimes you can only see the part that failed and the part that caused the failure looks fine. I feel the dealer did the right thing in not charging you the full amount. And while I understand your complaint, the previous repair lasted more than the warranty on a normal customer pay repair (12 months 12,000 miles for material and workmanship)

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Old 09-23-2007, 03:38 PM   #9
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Default Re: Dealer replaced strut, strut mount, and strut bearing

Very true, which is why I said I was thankful I didn't have to pay the entire amount.

Also, no alignment was done. Is it necessary to do an alignment when replacing a strut (or strut mount or strut bearing)? I thought as much and asked the dealer. They said 'Not unless it was pulling'. Seems like a not so good answer in that it could be out of alignment and not have a noticeable pull. Thoughts?

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Old 09-23-2007, 04:08 PM   #10
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Default Re: Dealer replaced strut, strut mount, and strut bearing

Changing a strut will change the alignment slightly. It might not put the toe out of spec, but it will change it slightly. It's good practice to at least check the alignment after any suspension work like that.

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Old 09-23-2007, 07:20 PM   #11
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2004 VUE Red Line
2002 SL2
Default Re: Dealer replaced strut, strut mount, and strut bearing

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Originally Posted by D C View Post
Changing a strut will change the alignment slightly. It might not put the toe out of spec, but it will change it slightly. It's good practice to at least check the alignment after any suspension work like that.
I'd have my alignment checked ASAP or you'll likely have an irregularly worn front tire pretty quickly.

I presume they put OEM parts back on during both replacements?

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Old 09-23-2007, 08:08 PM   #12
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Default Re: Dealer replaced strut, strut mount, and strut bearing

When you do have an alignment done (not necessarily just the original poster here, but anyone) don't ever settle for "in spec". Any decent alignment technician should be able to set the alignment to dead-nuts nominal, or very close to it. Especially in the front. The only setting in the front is toe and the difference between "checking toe" and "setting toe" is literally 1-2 minutes. The rear of a VUE gets a little more complicated, but that's still no excuse for them not doing what you're paying them for.

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Old 09-26-2007, 10:27 AM   #13
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Default Re: Dealer replaced strut, strut mount, and strut bearing

Quote:
Originally Posted by tomcatt1 View Post
I went to the dealer yesterday for an oil change, to get the 'resealer' applied, and I was feeling something loose in the left front. Keep in mind that in April, about 20K miles ago, I had a strut mount replaced under warranty. The service guy comes to the waiting area and tells me that the tech has determined that the strut, strut mount, and strut bearing are all bad and need replaced. He told me that since I did have a previous issue with this, they would treat it like I had an extended warranty and that I would only need to pay $100 of the $3xx.

My thought, although I'm thankful that I didn't have to pay the entire amount, is that this is a result of the earlier repair, whether it wasn't performed correctly, or parts weren't replaced that should have been replaced.

What do ya'll think?
I took my Vue into the dealer after it began making scraping/screeching sounds and had to have both struts replaced. I was over on the mileage despite being just over a year old . Got a small break on the installation when I complained to HO. Was not happy as I feel this is a defect.

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Old 09-28-2007, 09:03 AM   #14
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Default Re: Dealer replaced strut, strut mount, and strut bearing

This whole deal has definitely left a bad taste in my mouth. I was already disappointed that Saturn has decided to go away from the polymer side panels. That was one of the selling points that I used when determining which car to purchase. This latest deal with the struts has not been a good experience overall in my opinion.

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Old 09-30-2007, 11:24 PM   #15
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Default Re: Dealer replaced strut, strut mount, and strut bearing

Quote:
Originally Posted by tomcatt1 View Post
This whole deal has definitely left a bad taste in my mouth. I was already disappointed that Saturn has decided to go away from the polymer side panels. That was one of the selling points that I used when determining which car to purchase. This latest deal with the struts has not been a good experience overall in my opinion.
Look on the bright side, Vues aren't known for catching fire like CRVs!

I have new struts, strut mount plates, and shocks in boxes in the garage waiting to be installed. I'm just shy of 50k miles now. So far my suspension hasn't complained of all the abuse I've thrown at it (knock on wood). Also in boxes in the garage -- lowering springs (yes, another inch!) and airbags for the rear coil springs for adjustable spring rates for when I load up the back (don't like bottoming out!).

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Old 10-01-2007, 01:56 PM   #16
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Default Re: Dealer replaced strut, strut mount, and strut bearing

sounds like u got a little project on your hands there Dante.....
me, i haven't had any suspension troubles *again, knock on wood* i don't think i'd wanna lower the Binkymobile any with the current setup of 60-series tires on 18's. There's still a wheelwell gap, but less than it was. Airbags huh?......sounds interesting........

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Old 10-03-2007, 01:54 PM   #17
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Default Re: Dealer replaced strut, strut mount, and strut bearing

I have a little over 52,000 on my 2006 V6 VUE. I replaced the original Duellers at 50,000. Never had to have the front end touched excpt for changing out the brake caliper bushings due to rattling. No squeaks, sqwaks, groans, etc. Still have the original stuts and shocks but plan on changing them out once the "fall" weather gets here. When I changed out the Duellers they had all worn evenly and still had a little to go to get to the wear indicators so I guess you can get a VUE with a decent front end, just not always.

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Old 10-03-2007, 04:53 PM   #18
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Default Re: Dealer replaced strut, strut mount, and strut bearing

yeah mine's been perfect too, i just replaced the Duelers with 235/60R18 Michelin Pilots on American Racing Casino rims. My treadwear was even as well, only thing is it was excessive for 30,000 miles (gotta love them Duelers! ) so yeah.......i may think about some suspension mods so i don't have so much body roll and all........
"fall"...... wonderful Texas seasons. More like unbearably hot, damn hot, hot and not so hot with a couple days of ice storms thrown in for good measure.

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