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Old 04-23-2005, 06:32 PM   #1
floyd
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Default Dealer Service

I just had a repair done on my 94 sl2 for the second time. It was the valve body gasket of the auto transmission. The first time, in 1999, the repair cost $137, including fluid.

The second time was yesterday. The cost for the exact same repair was $324. Plus they charged me an additional $50 for transmission service, due to the loss of fluid.

Both times were Saturn dealers, but 2 different ones. The Opcode was the same for both. What’s gong on? Have I been ripped off? Or did I just get a deal the first time. I brought this up with the service manager, but he just said, well everything has gone up in 6 years. (Yes, but not 200% !!)

Do all the dealers charge the same flat rate for a given repair?
floyd

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Old 04-24-2005, 07:33 PM   #2
Luke
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1995 SL2
Default Re: Dealer Service

Noooooo, the prices have defintely gone up at the dealerships.

...
> 95 SL 2 = 653,369 Miles 40.4 MPG, as of 5/20/11. My manual Radiator Fan Switch, courtesy of Wolfman's patient installation guidance, continues to be.......invaluable < The car was retired

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Old 04-24-2005, 10:20 PM   #3
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Default Re: Dealer Service

OK, thanks. But I was wonderng if all dealerships charge the same as each other. I guess nobody on this board has that kind of info.

Let me put it another way- does Saturn set the rates for each repair, or is up to the dealership?
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Old 04-24-2005, 11:04 PM   #4
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1993 SC2
Default Re: Dealer Service

I work at a Chevy Cadillac dealer in Manistee MI,prices will very from dealer to dealer, depending on what they do, if they can get it apart or, what not. or go by the Labor guide. it various

...
1993 SC-2
1987 Nissan Stanza
Yates Chevrolet Cadillac - Manistee, MI [url]http://www.yatesauto.com/

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Old 04-25-2005, 08:53 PM   #5
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Default Re: Dealer Service

OK, I guess that's the way it works then. For some reason I thought they all worked off the same price book. (Like they do when they sell the cars, right?)

Here's part of the answer I got from Saturn:
"Also, each Saturn facility is independently owned and operated. Therefore,
prices may very well vary from one location to another."

They are looking into it for me, so I'll let everybody know if anything happens. (If anybody cares?)

Thanks-
floyd

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Old 04-25-2005, 10:30 PM   #6
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Default Re: Dealer Service

Quote:
"Also, each Saturn facility is independently owned and operated. Therefore, prices may very well vary from one location to another."
That is what I was thinking. The Saturn dealership where I purchased my car is pretty new and in an affluent neighborhood. Real estate is very expensive in that area. Overhead must be higher, and I would expect repair prices to be higher. Also, I expect labor rates to go up every so often, since employees get raises, health insurance cost are increasing dramatically, and parts are probably more expensive than they used to be.

...
Truth alone triumphs, not untruth.

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Old 04-25-2005, 10:36 PM   #7
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2002 SC2
Default Re: Dealer Service

pardon my ignorance... maybe the availability of the part is changed too... ? I know that it was over $300 to get a driver side window replaced when my car got broken into in February, and since my car is a 2002 (and that was the last year they were made), I know it's harder to find parts. So that might have had something to do with it, too... I'm not sure.
Good luck! And yes, keep us posted.

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Old 04-26-2005, 11:35 AM   #8
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Default Re: Dealer Service

To get something repaired in New York will cost alot more than in Mississippi. Whether they are both Saturn dealers means nothing. You should always avoid the dealer if you can. They will suck you dry. I brought my Saturn in a few months ago for a repair that another shop kept screwing up. It cost me $100 more. Now I get a letter from the Saturn dealer every week telling me to bring my car in for a tune-up or whatever. They need to lighten up or stop ripping people off. One or the other.

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Old 04-26-2005, 11:40 AM   #9
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Default Re: Dealer Service

Well in this case the only part involved was a gasket, fairly cheap. The price did go up on the gasket, but not even doubled in price.

If the cost for the service had only doubled, I probably would have just rolled over. But this is well beyond double.

Too bad my salary doesn't double every 6 years!

floyd

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Old 04-26-2005, 12:00 PM   #10
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Default Re: Dealer Service

The tranny gasket shouldn't need to be replaced every 6 years....it's really not part of the maintenance. Make sure the tranny fluid level is filled correctly. You can check it, there's a dipstick there. Read the owner's manual for how.

Sadly speaking, price for car repair has jacked up each year. Like others have mentioned...operation costs, etc are all bumped-up. It was like $45/hr labor charge 10 years ago, now it's $like 85/hr in my area already. Parts is up, same as Gas price too......

The only thing goes down each year in our cars is the face-value, nothing else.

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Old 04-26-2005, 03:21 PM   #11
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Default Re: Dealer Service

Umm, doesn't GM have a thing where if you have them fix it and it breaks again, the second fix is free??

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Old 04-26-2005, 07:54 PM   #12
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Default Re: Dealer Service

Quote:
Originally Posted by alleninpa
Umm, doesn't GM have a thing where if you have them fix it and it breaks again, the second fix is free??
I doubt for a repair made 6 years ago.

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Old 04-26-2005, 08:03 PM   #13
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Default Re: Dealer Service

Hey Nashville0303,
Did you ever stop to think that if you went to the dealer the first time, you wouldn't have(more than likely)had to keep going back. How much more did it cost you to keep going back to the other shop that kept screwing it up? How many times did it need to happen for it to occur to you that 'hey, now I'll use the dealer." Dealer don't always try to rip people off like they think we do.

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