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Old 10-29-2009, 05:08 PM   #1
AstraNorth
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Default First service at GM dealer

I went in for my first oil change to my GM dealer with my Astra. No problems, infact they indicated there was a recall they would update on the car. I was very impressed with the service I received, service guy gave me his card if I had any questions or concerns. For the first time, I had a check list on my passenger seat indicating what fluids had been filled up...etc etc. The dealer (Birchwood Motors- lost there Pontiac dealership) has just taken all Saturn customers as well as buying the local Chevy dealer, so they are now servicing Chevy, Buick, GMC, Pontiac and Saturn. Hopefully this service will continue in the future....and I think it will.

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Old 10-29-2009, 06:32 PM   #2
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Default Re: First service at GM dealer

thats great to hear. wish they were all as helpful

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Old 10-30-2009, 08:33 PM   #3
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Default Re: First service at GM dealer

I took mine to a Cadillac dealer, they never batted an eye.

When I pulled up, I basically said something to the effect of "well with Saturn being shut down, I am looking for alternatives". His reply "we'll be here".

...
Now a proud Subie owner.

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Old 10-30-2009, 10:20 PM   #4
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Default Re: First service at GM dealer

Quote:
Originally Posted by AstraNorth View Post
The dealer (Birchwood Motors- lost there Pontiac dealership) has just taken all Saturn customers as well as buying the local Chevy dealer, so they are now servicing Chevy, Buick, GMC, Pontiac and Saturn.
So has Saturn of Pointe West closed its doors?

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Old 11-01-2009, 10:05 PM   #5
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Default Re: First service at GM dealer

I understand it is going to be Pointe West Truck Centre....and yes, it is not Saturn any longer. Not sure what happened to the staff, hopefully they are doing O.K..

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Old 11-01-2009, 10:49 PM   #6
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Default Re: First service at GM dealer

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Originally Posted by AstraNorth View Post
I understand it is going to be Pointe West Truck Centre....and yes, it is not Saturn any longer. Not sure what happened to the staff, hopefully they are doing O.K..
Thank you. I'll pass that info on to my mother if she requires warranty service on her '07 Ion3.

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Old 11-02-2009, 05:31 PM   #7
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Default Re: First service at GM dealer

Funny I've had nothing but problems with that Saturn there and the GM dealership next to them. They refused to replace my squeaky brakes that they couldn't hear, but everyone else can. Highly recommend everyone stay away from these dealerships due to very poor after sales service from the shop and salesperson. Been to the repair shop 7 times with the van and have been kicking myself for buying it.

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Old 11-02-2009, 07:33 PM   #8
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Default Re: First service at GM dealer

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Been to the repair shop 7 times with the van and have been kicking myself for buying it.
Do you have one of those horrid Relay vans? They are dreadful to begin with and notorious, as are the identical Uplander and Montana, for lousy brakes and body hardware issues. Yes, you should have read all the reliability reports for those GM vans before buying one. They are popular in Canada because they are so cheap to buy and cheaply engineered and manufactured. You do get what you pay for.
As for service, I was never totally satisfied at Saturn of Pointe West. However, my sister with her Sunfire and G5, has been very happy with Birchwood's service.

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