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Old 11-22-2010, 05:19 PM   #1
ClapDaddy
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Sad Bad Experience with Chevy Dealer

My son "had" a 2008 Astra XE. He called to make an appointment with the "SASP" because he had a Engine Light on. They told him they could get him in in a week and a half. He asked if it would be OK to continue to drive his car until then. He was told they "thought" it would be OK.

Lucky for my son, I knew a Tech at the Dealer. My son called back and they told him to come in the next day when they opened.

He arrived on time and after several hours they told him his car needed a part and it was OK to drive it. BUT they did not have ANY estimate on when the part would be in.

He called me up again and asked if he could "get out" of his Astra. Informed him he was upside down on the loan. He came in and we put all the numbers together. Four hours later he left with a 2010 Mitsubishi Lancer GTS.

He really likes it, especially the 710 watt Stereo system.

This is the second family member who left the GM family, for a Mitsubishi.

5yr/60,000 BtB and 10yr/100,000 powertrain. PLUS the 7500 mile oil changes made this easier for my son.
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Old 11-22-2010, 05:21 PM   #2
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Default Re: Bad Experience with Chevy Dealer

should have sprung for the evo but grats enjoy the car
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Old 11-23-2010, 11:04 AM   #3
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Default Re: Bad Experience with Chevy Dealer

That's weird. I wonder what kind of emission-related part could be unavailable for the Astra? Isn't it a common Ecotec engine shared with several other GM cars?

On a semi-related note - Al, do the former Saturn of Columbus dealers still stock any Saturn parts or service S-series?
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Old 11-23-2010, 12:10 PM   #4
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Default Re: Bad Experience with Chevy Dealer

Quote:
Originally Posted by irish56 View Post
That's weird. I wonder what kind of emission-related part could be unavailable for the Astra? Isn't it a common Ecotec engine shared with several other GM cars?

On a semi-related note - Al, do the former Saturn of Columbus dealers still stock any Saturn parts or service S-series?
Was Not sure which part for the Astra that they did not have or could not give a date" for.

We are trying to get parts for Saturns and still have a supply of them. Naturally, not the same supply as before.

AND a big YES, we are still servicing ALL former Saturn models. Only thing we can't do is FACTORY Warranty work. We can dpo waranty work if it is NOT a "Saturn/GM" waranteed item.
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Old 12-21-2010, 09:04 PM   #5
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Default Re: Bad Experience with Chevy Dealer

Quote:
Originally Posted by irish56 View Post
That's weird. I wonder what kind of emission-related part could be unavailable for the Astra? Isn't it a common Ecotec engine shared with several other GM cars?
Your guess is as good as mine as to what that emission-related part could be.

In Europe, many examples of Family 1 Ecotec four-bangers have been assembled, but the 1.8L here isn't as common as you'd think. The H-base Saturn Astra was the very first application of the Family 1 DCVCP Ecotec four cylinder for this market. The lone product currently certified for continued use of the 1.8L Ecotec is the 2011 Chevrolet Cruze.

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Old 11-23-2010, 05:19 PM   #6
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Default Re: Bad Experience with Chevy Dealer

Maybe it's just me...but buying a new car because an engine light came on, while the car is still driveable, seems a TAD overkill to me. And if it was justified...then it sounds like a big chunk of the story is missing.

I would not count that as a bad service experience from Chevy (based on what was written). It was a singular experience and could have been due to the specific person that was spoken to (in service/parts/over phone/etc). And I've heard those exact words from Saturn of Toledo, about not knowing when a part will come in. My car was up on the lift, WITH the transmission disassembled, and that is what I was told back in April 2009. I came in or called every other day for a week and they told me that every time. They knew what was wrong and how to fix it, they just didnt know how soon GM could get them the part. Turned out to be a week and a half. That one bad experience didnt stop me from going there. And I surely would not have gotten rid of the car because of it.

It just seems waaayyyyyyy overkill to completely ditch a car (and brand) when only an engine light is on, and you can still drive it safely. But that's just me. Heck, GM is known for iffy O2 sensors throwing the SES. Which is a very simple emissions "issue". My local Saturn had to order a second key fob for me. A key fob. They only had one in stock. Something so simple. Maybe in your son's case, they had just recently used the last of whatever was "wrong" with that Astra.
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Old 11-24-2010, 09:09 AM   #7
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Default Re: Bad Experience with Chevy Dealer

Even more interesting is the fact it took Al 4 hours to sell his son on the Mitsubishi vehicle.
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Old 11-24-2010, 12:51 PM   #8
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Default Re: Bad Experience with Chevy Dealer

When a spring went on my L they had to order the part via a dealer. Took 4 days (No aftermarket). They did give me an estimate. You can also check on-line saturn parts places or another dealer. For extra money they can ship quick for you.

Only 1 GM dealer (Sells all GM brands) in the whole county I live in. So many GM dealers went bust.
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Old 11-25-2010, 12:36 PM   #9
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Default Re: Bad Experience with Chevy Dealer

To answer Irish56's Ecotec question - the 1.8L the Astra uses is not part of the Ecotec family in NA, at least not directly. IIRC, the 1.8 was brought to NA because it was the only mill Europe used with an automatic or manual on that version of the Astra.
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Old 11-25-2010, 02:39 PM   #10
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Default Re: Bad Experience with Chevy Dealer

Quote:
Originally Posted by ClapDaddy View Post
My son "had" a 2008 Astra XE. He called to make an appointment with the "SASP" because he had a Engine Light on. They told him they could get him in in a week and a half. He asked if it would be OK to continue to drive his car until then. He was told they "thought" it would be OK.

Lucky for my son, I knew a Tech at the Dealer. My son called back and they told him to come in the next day when they opened.

He arrived on time and after several hours they told him his car needed a part and it was OK to drive it. BUT they did not have ANY estimate on when the part would be in.
So... what was the mystery part that made SES light come on?

I traded my 2002 SC2 in for a 2011 Ford Fiesta. I felt guilty for a week since I could see my Saturn on their used car lot on the way to/from work.
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Old 11-25-2010, 03:02 PM   #11
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Default Re: Bad Experience with Chevy Dealer

Quote:
Originally Posted by eRic 02sc2 View Post
I traded my 2002 SC2 in for a 2011 Ford Fiesta. I felt guilty for a week since I could see my Saturn on their used car lot on the way to/from work.
and probably being sold for a wacked out price too... which is what I was telling Saturninin about when and if I trade my car. Do I just sell it for private party, know I'll get at least a grand (if not a grand and a half) out of it, have a kickass down payment, and know that it's being used from day one, or do I risk trading it in, getting near ZERO dollars out of it (not because it's a Saturn, mind you), and letting rot on the $tealer's lot because of a wacked out high price?

To the OP: no offense, but the first problem was ASTRA. congrats on the new Mitsu though, good luck with it y'all!
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Old 11-25-2010, 09:10 PM   #12
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Default Re: Bad Experience with Chevy Dealer

I forgot but here's a good one. When the spring went on my LS1 the Saturn dealer was still in business. When my local shop called the Saturn dealer said that they would only order the part if we paid up front and had to pick up the part. The Chevy dealer (for the same cost) ordered the part and deliverd to the shop who they allowed to put on their account. The other Saturn dealer further away who went out of business before would deliver the parts and charge less than the closer dealer
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Old 11-26-2010, 12:45 PM   #13
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Default Re: Bad Experience with Chevy Dealer

Ditching a car because a part wasn't available is extreme. One thing my father always told me when there was a neat car that would come out from Mitsubishi or one of the off-brands was to call their parts department and see if they stock a headlight bezel or something like that. Mits was notorious for not supporting their vehicles with a parts supply. Not sure how they are today.

The Astra was a very limited production unit so I don't see that having a limited supply of certain parts being an unforeseeable problem. I'd venture to say that it'd be tough to source some parts for a G8-GT as well. The Lancer is OK but I'd be in a new Kia or Hyundai years before I'd be in a Mitsubishi. One of the issues with the Lancer is liner to the windows. They use some hard piece of plastic that has no felt liner on it like most cars do. So, if you tint the Lancer, it'll need to have these put in or the tint will scratch terribly.
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Old 11-26-2010, 02:33 PM   #14
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Default Re: Bad Experience with Chevy Dealer

Not to kill a dead horse on the Mitsubishi products but look at this site before you buy one.
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Old 12-24-2010, 12:45 PM   #15
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Quote:
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Ditching a car because a part wasn't available is extreme. One thing my father always told me when there was a neat car that would come out from Mitsubishi or one of the off-brands was to call their parts department and see if they stock a headlight bezel or something like that. Mits was notorious for not supporting their vehicles with a parts supply. Not sure how they are today.

The Astra was a very limited production unit so I don't see that having a limited supply of certain parts being an unforeseeable problem. I'd venture to say that it'd be tough to source some parts for a G8-GT as well. The Lancer is OK but I'd be in a new Kia or Hyundai years before I'd be in a Mitsubishi. One of the issues with the Lancer is liner to the windows. They use some hard piece of plastic that has no felt liner on it like most cars do. So, if you tint the Lancer, it'll need to have these put in or the tint will scratch terribly.
Early IONs did the same, actually. Many complaints about tint being scratched, ect. I think there was even a TSB issued for it.

Parts availability is going to be a problem due to the low # of Astras sold.And being imported, of course they're going to meet delays in repairs if they have to get parts. Belgium is a long way from Ohio.....

At least the Mitsubishi people are still here and sell more Lancers in 6 months than Saturn sold Astras in two years. And should have an ample supply of parts to service them.

Remember: late model cars don't always have replacement parts readily stocked as the demand isn't there. From an inventory stand point, the shop would likely use their storage space for parts for commonly needed repairs [like ignition switches for IONs, Cobalts, Vues, Canyons, Colorados....Or strut bushings and intermediate steering shafts.... like that....] And order the others on an as needed basis. A garage doesn't want to tie up $$$$$ in inventory it's not going to use immediately on the off chance something odd transpires on a customer's new car.

I think it was an extreme move, Piney, but probably a wise one long term.
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