Thread: Loaner Cars
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Old 01-25-2001, 11:52 AM   #7
film52
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Join Date: Mar 2000
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saturnnut


Donít get me wrong Iím happy with the car; itís the service Iím disappointed with. When I had a problem with my í93 SL1 that required the car to be towed to the dealership there was a rental waiting for me. It was late at night and I had told the sales manager I required transportation. The rental was there before I got there and the dealer covered the cost. Now itís required that I rent the car if I need transportation and be reimbursed. My job requires that I have transportation and I drive a lot daily (which is why I purchased the extended warranty). I donít want to take a vacation day and sit at the dealership waiting for my car to be repaired. If I have to rent a car and be reimbursed so be it. But I find it asinine that the service manager cannot tell me up front that the rental cost will be reimbursed, or that the cost is only covered for overnight repairs.

I know three people that own Saabs. One had to have the motor for the top replaced it was done under warranty, one has had no problems, it has maybe 35k miles. One is 17-18 years old and has about 235k miles; she (the owner) was stranded once not long after she purchased the car, something with the clutch. I picked up the owner once when she dropped her car at the dealership and gave her a ride to the airport; she was going out of town for an extended period. The reception she received at the dealership was incredible. My friend was only there for minor repairs but it was like she was Hillary Clinton at an International Socialist meeting. Maybe thatís the only dealership of any type in the world that treats it customers that way but, I was impressed.

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