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Old 11-21-2014, 01:19 AM   #4
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Default Re: special policy coveage for p/s pump&steering gear houseing

Originally Posted by satlite440 View Post
#14329: Special Coverage Adjustment - Loss of Power Steering Assist - (Sep 16, 2014)
Subject: 14329 Special Coverage Adjustment Loss of Power Steering Assist

Models: 2008-2011 Buick Enclave
2009-2011 Chevrolet Traverse
2007-2011 GMC Acadia
2007-2010 Saturn OUTLOOK


Some 2008-2011 model year (MY) Buick Enclave, 2009-2011 MY Chevrolet Traverse, 2007-2011 MY GMC Acadia, and 2007-2010 MY Saturn OUTLOOK vehicles may develop a power steering pump wear condition that can cause an intermittent drop of power steering hydraulic pressure that will cause reduced or loss of steering assist. The vehicle may revert to manual steering which requires greater driver effort, particularly at low vehicle speeds.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to flush the power steering system, replace the power steering pump, and if it hasn't already been replaced, install a new steering gear valve housing. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 5, 2014, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 5, 2014, must be submitted to the Service Contract provider.

Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content
I took my vehicle in and got it repaired last year. I got a letter stating there was a recall, (as mentioned above) and filled out a reimbursement form since I had paid and got it repaired. They reimbursed me for the PS pump but not the gear ($244.00) and I found out that they charged GM for a wheel alignment ($119.00).
So, was the Gear covered in notice 14329 or not? And, I have a 2008 Saturn Outlook and wonder if the Wheel alignment is required? (By the way, there was no mention on my paperwork that they did the alignment, but I have confirmed with Customer Service, that they did!)


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