JD13
05-08-2008, 12:09 PM
:?:
I took my 2002 Saturan VUE in to the dealership due to the "service engine light" being on. It was still under warranty at the time and I knew the warranty would be up soon. I also informed that I was going on a long out of state trip and for them to check for anything else as well so it could be fixed.
They came back and stated the thermostat needed to be replaced.
About a week later as I was leaving for my trip the low coolant light came on. I did not see any signs of leaks and the coolant was just below the fill line. I filled up the coolant and had no problems. It came on and off during the trip. So after I returned I called the dearlership and they said it was proablly an air bubble and for me to come in and they could pressure check it.
After taking it in today they came back and said it was the water pump. I asked if this would not have come up during the time when they changed the Thermostat..they said no they checked it then and it was fine. They then gave me a very hight price to fix it. I have now taken it to Pep Boys who are fixing it for alot less in labor.
My wife has talked to a co-worker with mechanic background and they stated that the normal thing to do is change out the Belt,Theormostat and Water Pump at the same time.
So..should the dealership done this in the first place? Is there any set ASE or Saturan standard policy that would have required for it to be changed at the same time?
Thanks for any help in advance.
~JD13
I took my 2002 Saturan VUE in to the dealership due to the "service engine light" being on. It was still under warranty at the time and I knew the warranty would be up soon. I also informed that I was going on a long out of state trip and for them to check for anything else as well so it could be fixed.
They came back and stated the thermostat needed to be replaced.
About a week later as I was leaving for my trip the low coolant light came on. I did not see any signs of leaks and the coolant was just below the fill line. I filled up the coolant and had no problems. It came on and off during the trip. So after I returned I called the dearlership and they said it was proablly an air bubble and for me to come in and they could pressure check it.
After taking it in today they came back and said it was the water pump. I asked if this would not have come up during the time when they changed the Thermostat..they said no they checked it then and it was fine. They then gave me a very hight price to fix it. I have now taken it to Pep Boys who are fixing it for alot less in labor.
My wife has talked to a co-worker with mechanic background and they stated that the normal thing to do is change out the Belt,Theormostat and Water Pump at the same time.
So..should the dealership done this in the first place? Is there any set ASE or Saturan standard policy that would have required for it to be changed at the same time?
Thanks for any help in advance.
~JD13