Former Saturn Owner Struck by "Unresponsive" and "Inattentive" Treatment from Toyota Dealer

Reader "Capitol Hill" posed the following question to Warren Brown, the Washington Post Cars columnist: I've owned three Saturns. However, now that my L300 has died, I have decided to buy a Prius. I love the car and am happy to buy one. However, after my experience with Saturn, I was struck by how unresponsive and inattentive the Toyota dealer was. I had a similar experience 17 years ago, which is what drove me to Saturn. The only reason I stuck with Toyota this time is I really wanted the Prius. Not sure I would do it again when I buy my next car. Is this a common experience?

Warren's response: Yes, unfortunately, it is.

Random Article from the Archives

Flashback Friday: 1,000,000th Saturn

Flashback Friday: 1,000,000th Saturn

On June 1, 1995 Saturn built its millionth car at its Spring Hill, Tennessee manufacturing facility. The model was a dark green SC2 with a tan leather interior. The car is pictured above with former Saturn President Richard G. "Skip" LaFauve and VP Donald W. Hudler just in front of "Inspiration Point" at the end of the assembly line.