Former Saturn Owner Struck by "Unresponsive" and "Inattentive" Treatment from Toyota Dealer

Reader "Capitol Hill" posed the following question to Warren Brown, the Washington Post Cars columnist: I've owned three Saturns. However, now that my L300 has died, I have decided to buy a Prius. I love the car and am happy to buy one. However, after my experience with Saturn, I was struck by how unresponsive and inattentive the Toyota dealer was. I had a similar experience 17 years ago, which is what drove me to Saturn. The only reason I stuck with Toyota this time is I really wanted the Prius. Not sure I would do it again when I buy my next car. Is this a common experience?

Warren's response: Yes, unfortunately, it is.

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Ion Replacement Due in 2009

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Automotive News reports that Saturn's next generation Ion is due in 2009. General Motors has said that the current Ion is scheduled to be phased out of production at the end of this year.