Former Saturn Owner Struck by "Unresponsive" and "Inattentive" Treatment from Toyota Dealer

Reader "Capitol Hill" posed the following question to Warren Brown, the Washington Post Cars columnist: I've owned three Saturns. However, now that my L300 has died, I have decided to buy a Prius. I love the car and am happy to buy one. However, after my experience with Saturn, I was struck by how unresponsive and inattentive the Toyota dealer was. I had a similar experience 17 years ago, which is what drove me to Saturn. The only reason I stuck with Toyota this time is I really wanted the Prius. Not sure I would do it again when I buy my next car. Is this a common experience?

Warren's response: Yes, unfortunately, it is.

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General Motors Delivers 17 2008 Models That Get 30 MPG or Better on the Highway

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From nicely equipped entry subcompacts to award-winning midsize sedans and a capable, compact SUV, General Motors offers plenty of choices for consumers who want to wring more miles out of a gallon of gas. Seventeen 2008 GM models – more than any other automaker – achieve EPA fuel economy of 30 miles per gallon or higher.