Former Saturn Owner Struck by "Unresponsive" and "Inattentive" Treatment from Toyota Dealer

Reader "Capitol Hill" posed the following question to Warren Brown, the Washington Post Cars columnist: I've owned three Saturns. However, now that my L300 has died, I have decided to buy a Prius. I love the car and am happy to buy one. However, after my experience with Saturn, I was struck by how unresponsive and inattentive the Toyota dealer was. I had a similar experience 17 years ago, which is what drove me to Saturn. The only reason I stuck with Toyota this time is I really wanted the Prius. Not sure I would do it again when I buy my next car. Is this a common experience?

Warren's response: Yes, unfortunately, it is.

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GM COO Fritz Henderson: We are Still "Evaluating Our Options," No Decision Yet on Saturn

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Now that General Motors has secured emergency financing via a loan from the U.S. Treasury, the company is putting its "complete focus" on meeting the requirements of the loan and developing a plan by the end of March that proves to the Government that it can evolve into a viable company, according to a story published Friday in Automotive News. The publication quoted GM COO Fritz Henderson as saying the company has still not made any decisions about Saturn, and that GM is still "evaluating our options."